Support for Informix 7.24 
Author Message
 Support for Informix 7.24

We have Online Dynamic Server 7.24.  We are not in a position to upgrade
all of our applications for at least another year or two.

I just found out that Informix no longer supports ver 7.24.  I found it
out by accident, Informix never notified us even though we have been
paying them a fortune in yearly maintenance.

Does anyone know of a third party company that provides hotline support?
We have been pretty lucky and have not needed support for some time, but
even one database corruption problem could bring us to our knees pretty
quickly.

Thanks

Sent via Deja.com http://www.***.com/
Before you buy.



Wed, 18 Jun 1902 08:00:00 GMT
 Support for Informix 7.24

Well, a decent chunk of what you get for your maintenance dollar is free
upgrades, so you haven't been spending money for nothing.

It's a pretty short hop from 7.24 to 7.31 (which will be supported
indefinitely).  Is that upgrade not possible??

Quote:

> We have Online Dynamic Server 7.24.  We are not in a position to upgrade
> all of our applications for at least another year or two.

> I just found out that Informix no longer supports ver 7.24.  I found it
> out by accident, Informix never notified us even though we have been
> paying them a fortune in yearly maintenance.

> Does anyone know of a third party company that provides hotline support?
> We have been pretty lucky and have not needed support for some time, but
> even one database corruption problem could bring us to our knees pretty
> quickly.

> Thanks

> Sent via Deja.com http://www.deja.com/
> Before you buy.



Wed, 18 Jun 1902 08:00:00 GMT
 Support for Informix 7.24
Informix still support 7.24, they are just not making any more upgrades to
it.  It does not go to 'pay only' support for bug fixes for another year
except on some platforms (like mine 8-().

Art S. Kagel

Quote:

> We have Online Dynamic Server 7.24.  We are not in a position to upgrade
> all of our applications for at least another year or two.

> I just found out that Informix no longer supports ver 7.24.  I found it
> out by accident, Informix never notified us even though we have been
> paying them a fortune in yearly maintenance.

> Does anyone know of a third party company that provides hotline support?
> We have been pretty lucky and have not needed support for some time, but
> even one database corruption problem could bring us to our knees pretty
> quickly.

> Thanks

> Sent via Deja.com http://www.deja.com/
> Before you buy.



Wed, 18 Jun 1902 08:00:00 GMT
 Support for Informix 7.24
Not true for our platform.  For us 7.24 became a Category 4 (Obsolete)
the end of last June.

If we want to continue support we have to pay 50% more for maintenance,
which my company will not approve.  In addition - we are planning to
begin migrating in about a year.  At that time we would go to Informix
2000 or later.  This is NOT a free upgrade so the maintenance we have
been paying almost $100,000 a year for has been basically for nothing.

In answer to the previous post:  No, we cannot upgrade at all because
the application software that we use was ported specifically for us and
for ver 7.24.  They will not port to a newer version and will not
support us if we do upgrade and encounter problems.  We need to migrate
to a new platform and rewrite our applications with another tool.  That
will take us a minimum of one to two years.


Quote:

> Informix still support 7.24, they are just not making any more
upgrades to
> it.  It does not go to 'pay only' support for bug fixes for another
year
> except on some platforms (like mine 8-().

> Art S. Kagel


> > We have Online Dynamic Server 7.24.  We are not in a position to
upgrade
> > all of our applications for at least another year or two.

> > I just found out that Informix no longer supports ver 7.24.  I found
it
> > out by accident, Informix never notified us even though we have been
> > paying them a fortune in yearly maintenance.

> > Does anyone know of a third party company that provides hotline
support?
> > We have been pretty lucky and have not needed support for some time,
but
> > even one database corruption problem could bring us to our knees
pretty
> > quickly.

> > Thanks

> > Sent via Deja.com http://www.deja.com/
> > Before you buy.

Sent via Deja.com http://www.deja.com/
Before you buy.


Wed, 18 Jun 1902 08:00:00 GMT
 Support for Informix 7.24

Quote:
> Not true for our platform.  For us 7.24 became a Category 4 (Obsolete)
> the end of last June.

I believe it's Category 4 for most platforms...I can't think of any
where it isn't.

Quote:
> If we want to continue support we have to pay 50% more for maintenance,
> which my company will not approve.

Unfortunately, that's the price you pay for staying on old software.  
The reason for this is that you may encounter bugs that have been
fixed in subsequent releases.  It also requires maintenance of fairly
old source code...the more versions of code you have to maintain,
the more resources Informix needs to support them.

Quote:
>  In addition - we are planning to
> begin migrating in about a year.  At that time we would go to Informix
> 2000 or later.  This is NOT a free upgrade so the maintenance we have
> been paying almost $100,000 a year for has been basically for nothing.

Why not do the upgrade now (on paper, at least) while you can get
it for free?  You don't have to actually install it until you're ready and
I imagine your current support for 7.24 is pretty limited anyway.

Quote:
> In answer to the previous post:  No, we cannot upgrade at all because
> the application software that we use was ported specifically for us and
> for ver 7.24.  They will not port to a newer version and will not
> support us if we do upgrade and encounter problems.

I would strongly suggest you make a formal request for an upgraded
port to the application vendor.  Do this in writing.  Then contact your
Informix account rep (or SE, if you know who that is) and have them
find out what kind of relationship, if any, they currently have or have
had with Informix.  That's obviously no guarantee that anything will
happen, but you might be surprised.


Wed, 18 Jun 1902 08:00:00 GMT
 Support for Informix 7.24

Another business practices thesis waiting to happen!!!!! a tenth of a million bucks/dollars/benjamins et al in maintenance fees possibly at stake. This in a market where the shares have been accruing to that other dude and otherwise declining for Informix. I wonder what the next move is going to be? Sometimes I like buzzwords... customer service, customer satisfaction among others!!!!! I hope I am not the only person who likes those particular buzzwords!

-kudzi

Not true for our platform.  For us 7.24 became a Category 4 (Obsolete)
the end of last June.

If we want to continue support we have to pay 50% more for maintenance,
which my company will not approve.  In addition - we are planning to
begin migrating in about a year.  At that time we would go to Informix
2000 or later.  This is NOT a free upgrade so the maintenance we have
been paying almost $100,000 a year for has been basically for nothing.

In answer to the previous post:  No, we cannot upgrade at all because
the application software that we use was ported specifically for us and
for ver 7.24.  They will not port to a newer version and will not
support us if we do upgrade and encounter problems.  We need to migrate
to a new platform and rewrite our applications with another tool.  That
will take us a minimum of one to two years.


Quote:

> Informix still support 7.24, they are just not making any more
upgrades to
> it.  It does not go to 'pay only' support for bug fixes for another
year
> except on some platforms (like mine 8-().

> Art S. Kagel


> > We have Online Dynamic Server 7.24.  We are not in a position to
upgrade
> > all of our applications for at least another year or two.

> > I just found out that Informix no longer supports ver 7.24.  I found
it
> > out by accident, Informix never notified us even though we have been
> > paying them a fortune in yearly maintenance.

> > Does anyone know of a third party company that provides hotline
support?
> > We have been pretty lucky and have not needed support for some time,
but
> > even one database corruption problem could bring us to our knees
pretty
> > quickly.

> > Thanks

> > Sent via Deja.com http://www.deja.com/
> > Before you buy.

Sent via Deja.com http://www.deja.com/
Before you buy.


Wed, 18 Jun 1902 08:00:00 GMT
 Support for Informix 7.24

Okay, if you're not going to get any support from Informix for the 7.24
licenses, then why not use your current maintenance to upgrade to 7.31
(you'll have to pay a small amount to cover shipping and media costs, but
not the thousands required for new licenses, once you have a valid
maintenance contract in force, i.e. OpenLine or Assurance).  Then you could
install 7.31 on a test server and see if your applications really would work
or not (I'm guessing that it will; the only thing I'm unsure about is if
there are any serious differences in the handling of SPL code and if your
application uses SPL at all; our D4GL 3.00 and 4GL 7.20 application went
from IDS 7.23 to IDS 7.31 without requiring a re-compile, but we don't use
SPL).

In the meantime, there is nothing to prevent you from continuing to use
7.24; you just won't be able to approach Informix for costless support.  So
in the end you get to jumpstart your migration and get support from Informix
for problems (I'm hoping you have the code for your application; it is
pretty damning for your application vendor to restrict you to obsolete
software just because they don't have the vision or wherewithal to update
themselves).  In two years, we might be up to IDS.2002!

Also, check your Informix rep (or change your Informix rep) for some help on
getting the upgrade done at a reduced cost if you paid maintenance for all
these years, never upgraded and allowed the maintenance contract to lapse
for the current year.  It doesn't seem morally right for Informix to require
you to purchase your upgrade by treating it as new licenses outright or by
making you pay 150% of exisiting 7.24 maintenance costs and then adding the
minimum shipping and media fees on top.  If you're large enough, Informix
will still want your business (I hope).

Best regards,

Edmund Nigel Gall
Senior Information Systems Specialist
Process Plant Services Limited
Atlantic Avenue, Point Lisas Industrial Estate
Point Lisas, Couva, Trinidad & Tobago, W.I.
Tel: (868) 636 2906 x 274  Fax: (868) 679 3770

Quote:
-----Original Message-----

Sent: Tuesday, September 26, 2000 6:16 PM

Subject: Re: Support for Informix 7.24

Not true for our platform.  For us 7.24 became a Category 4 (Obsolete)
the end of last June.

If we want to continue support we have to pay 50% more for maintenance,
which my company will not approve.  In addition - we are planning to
begin migrating in about a year.  At that time we would go to Informix
2000 or later.  This is NOT a free upgrade so the maintenance we have
been paying almost $100,000 a year for has been basically for nothing.

In answer to the previous post:  No, we cannot upgrade at all because
the application software that we use was ported specifically for us and
for ver 7.24.  They will not port to a newer version and will not
support us if we do upgrade and encounter problems.  We need to migrate
to a new platform and rewrite our applications with another tool.  That
will take us a minimum of one to two years.



> Informix still support 7.24, they are just not making any more
upgrades to
> it.  It does not go to 'pay only' support for bug fixes for another
year
> except on some platforms (like mine 8-().

> Art S. Kagel


> > We have Online Dynamic Server 7.24.  We are not in a position to
upgrade
> > all of our applications for at least another year or two.

> > I just found out that Informix no longer supports ver 7.24.  I found
it
> > out by accident, Informix never notified us even though we have been
> > paying them a fortune in yearly maintenance.

> > Does anyone know of a third party company that provides hotline
support?
> > We have been pretty lucky and have not needed support for some time,
but
> > even one database corruption problem could bring us to our knees
pretty
> > quickly.

> > Thanks

> > Sent via Deja.com http://www.deja.com/
> > Before you buy.

Sent via Deja.com http://www.deja.com/
Before you buy.



Wed, 18 Jun 1902 08:00:00 GMT
 Support for Informix 7.24
I appreciate the replies and emails that I received on this.  I got lots
of advice on upgrading now and lectures on why we shouldn't be using
obsolete software and hardware.

Believe me this is not my decision or under my control.  I wasn't really
asking for lectures but for help.

So once again - does anyone know of a consulting firm that would provide
tech support for Informix products?

For the record - we upgraded to 7.24 less than two years ago when
Informix told us that this was the most current Y2K compliant version
for our platform.  They never for a moment implied that it was not the
latest version or that it would be unsupported within the next year and
a half.  Also, they never notified us that it was going to become
obsolete.  When we payed our $100,000 last year for support they happily
accepted it without a word of warning.


Quote:

> We have Online Dynamic Server 7.24.  We are not in a position to
upgrade
> all of our applications for at least another year or two.

> I just found out that Informix no longer supports ver 7.24.  I found
it
> out by accident, Informix never notified us even though we have been
> paying them a fortune in yearly maintenance.

> Does anyone know of a third party company that provides hotline
support?
> We have been pretty lucky and have not needed support for some time,
but
> even one database corruption problem could bring us to our knees
pretty
> quickly.

> Thanks

> Sent via Deja.com http://www.deja.com/
> Before you buy.

Sent via Deja.com http://www.deja.com/
Before you buy.


Wed, 18 Jun 1902 08:00:00 GMT
 Support for Informix 7.24
Quote:
>>  At that time we would go to Informix 2000 or later.  This is NOT a free

upgrade ...

Depends how honed are your negotiating skills!  Good deals are available.



Wed, 18 Jun 1902 08:00:00 GMT
 Support for Informix 7.24
No, I don't for a number of reasons.  It doesn't make economic sense, and
they would have to have access to a lot of knowledge and tools and code that
isn't available outside Informix.  That said, wave enough money around, and
I'm sure somebody will claim to be able to do it.

Two years ago, 7.24 probably was current.  Today it isn't.  It's a fast
moving industry.

Nigel's recommendations seemed pretty sound to me.  In all probability, 7.31
should work fine.

greg

Quote:

> I appreciate the replies and emails that I received on this.  I got lots
> of advice on upgrading now and lectures on why we shouldn't be using
> obsolete software and hardware.

> Believe me this is not my decision or under my control.  I wasn't really
> asking for lectures but for help.

> So once again - does anyone know of a consulting firm that would provide
> tech support for Informix products?

> For the record - we upgraded to 7.24 less than two years ago when
> Informix told us that this was the most current Y2K compliant version
> for our platform.  They never for a moment implied that it was not the
> latest version or that it would be unsupported within the next year and
> a half.  Also, they never notified us that it was going to become
> obsolete.  When we payed our $100,000 last year for support they happily
> accepted it without a word of warning.



> > We have Online Dynamic Server 7.24.  We are not in a position to
> upgrade
> > all of our applications for at least another year or two.

> > I just found out that Informix no longer supports ver 7.24.  I found
> it
> > out by accident, Informix never notified us even though we have been
> > paying them a fortune in yearly maintenance.

> > Does anyone know of a third party company that provides hotline
> support?
> > We have been pretty lucky and have not needed support for some time,
> but
> > even one database corruption problem could bring us to our knees
> pretty
> > quickly.

> > Thanks

> > Sent via Deja.com http://www.deja.com/
> > Before you buy.

> Sent via Deja.com http://www.deja.com/
> Before you buy.



Wed, 18 Jun 1902 08:00:00 GMT
 Support for Informix 7.24

Ho Greg, I beg to differ.  It can and often
does make economical sense to stay on an
older platform.

First, if the application was part of
a buyout of another company, and the buying
company had to support the application.

Sure they could write a new application;
however, the man hours it might take
may not be cost effective for the length
of time they expect the application to
be used.

Second...  Porting old code to newer versions
may well be good for the programmers bank account
it may not be good for the company, who now
must hack the code (excuse me rewrite) to
use the better tools that broke older tools.

And as far as getting knowledge outside
of Informix...

just my cent and a haft

Quote:



>Subject: Re: Support for Informix 7.24
>Date: Wed, 27 Sep 2000 19:48:47 -0500

>No, I don't for a number of reasons.  It doesn't make economic sense, and
>they would have to have access to a lot of knowledge and tools and code
>that
>isn't available outside Informix.  That said, wave enough money around, and
>I'm sure somebody will claim to be able to do it.

>Two years ago, 7.24 probably was current.  Today it isn't.  It's a fast
>moving industry.

>Nigel's recommendations seemed pretty sound to me.  In all probability,
>7.31
>should work fine.

>greg


> > I appreciate the replies and emails that I received on this.  I got lots
> > of advice on upgrading now and lectures on why we shouldn't be using
> > obsolete software and hardware.

> > Believe me this is not my decision or under my control.  I wasn't really
> > asking for lectures but for help.

> > So once again - does anyone know of a consulting firm that would provide
> > tech support for Informix products?

> > For the record - we upgraded to 7.24 less than two years ago when
> > Informix told us that this was the most current Y2K compliant version
> > for our platform.  They never for a moment implied that it was not the
> > latest version or that it would be unsupported within the next year and
> > a half.  Also, they never notified us that it was going to become
> > obsolete.  When we payed our $100,000 last year for support they happily
> > accepted it without a word of warning.



> > > We have Online Dynamic Server 7.24.  We are not in a position to
> > upgrade
> > > all of our applications for at least another year or two.

> > > I just found out that Informix no longer supports ver 7.24.  I found
> > it
> > > out by accident, Informix never notified us even though we have been
> > > paying them a fortune in yearly maintenance.

> > > Does anyone know of a third party company that provides hotline
> > support?
> > > We have been pretty lucky and have not needed support for some time,
> > but
> > > even one database corruption problem could bring us to our knees
> > pretty
> > > quickly.

> > > Thanks

> > > Sent via Deja.com http://www.deja.com/
> > > Before you buy.

> > Sent via Deja.com http://www.deja.com/
> > Before you buy.

_________________________________________________________________________
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Mon, 17 Mar 2003 09:49:41 GMT
 Support for Informix 7.24

That makes sense, Jim.  However, as with most decisions in life there will
be pros and cons to it.  If you're not willing to meet the cost of upgrading
your software, then that has to be balanced with the possibility of
incurring a cost due to internal responsibility of maintenance of old
code/systems, which raise with the removal of external support (in this case
Informix).  Infromix has the right to put a cap on support of old versions
when it has demonstrably become economically infeasible to do so.

Mr. Blatz, I also understand your predicament in terms of your personal lack
of authority to decide how to move forward.  What some of us are saying to
you is that, even if you could get someone to say that they will support
your system for the next 12/24 months (at what cost? and whatever the cost,
would that be money well spent?), it may be better for your company to
pursue upgrading the software now (at least get the licenses and put it on a
test server).  It offers three tremendous benefits.

Firstly, you save time by making it possible to begin your migration now
rather than 12/24 months from now (cost savings).

Secondly, while you're performing the upgrade, you can get technical support
from Informix for the new environment even if your application vendor
doesn't give you support (why anyone would want to maintain this status quo
is puzzling to me; it's like buying a car and keeping it while the last
mechanic on Earth who knows how to fix it lies on his deathbed, hoping
nothing goes wrong with the car).

Thirdly,  you save money on the upgrade.  This is because if you allow the
maintenance contract to lapse, when you decide to upgrade in 12/24 months,
you'd have to pay the full purchase price for the software plus the
mandatory first year of maintenance required with all new Informix license
purchases.

Document all the advice you get and then compare it to the pros and cons of
remaining with your systems in place.  Then present it to the decision
makers.

Best regards,

Edmund Nigel Gall
Senior Information Systems Specialist
Process Plant Services Limited
Atlantic Avenue, Point Lisas Industrial Estate
Point Lisas, Couva, Trinidad & Tobago, W.I.
Tel: (868) 636 2906 x 274  Fax: (868) 679 3770

Quote:
-----Original Message-----

Sent: Wednesday, September 27, 2000 9:50 PM

Subject: Re: Support for Informix 7.24

Ho Greg, I beg to differ.  It can and often
does make economical sense to stay on an
older platform.

First, if the application was part of
a buyout of another company, and the buying
company had to support the application.

Sure they could write a new application;
however, the man hours it might take
may not be cost effective for the length
of time they expect the application to
be used.

Second...  Porting old code to newer versions
may well be good for the programmers bank account
it may not be good for the company, who now
must hack the code (excuse me rewrite) to
use the better tools that broke older tools.

And as far as getting knowledge outside
of Informix...

just my cent and a haft




>Subject: Re: Support for Informix 7.24
>Date: Wed, 27 Sep 2000 19:48:47 -0500

>No, I don't for a number of reasons.  It doesn't make economic sense, and
>they would have to have access to a lot of knowledge and tools and code
>that
>isn't available outside Informix.  That said, wave enough money around, and
>I'm sure somebody will claim to be able to do it.

>Two years ago, 7.24 probably was current.  Today it isn't.  It's a fast
>moving industry.

>Nigel's recommendations seemed pretty sound to me.  In all probability,
>7.31
>should work fine.

>greg


> > I appreciate the replies and emails that I received on this.  I got lots
> > of advice on upgrading now and lectures on why we shouldn't be using
> > obsolete software and hardware.

> > Believe me this is not my decision or under my control.  I wasn't really
> > asking for lectures but for help.

> > So once again - does anyone know of a consulting firm that would provide
> > tech support for Informix products?

> > For the record - we upgraded to 7.24 less than two years ago when
> > Informix told us that this was the most current Y2K compliant version
> > for our platform.  They never for a moment implied that it was not the
> > latest version or that it would be unsupported within the next year and
> > a half.  Also, they never notified us that it was going to become
> > obsolete.  When we payed our $100,000 last year for support they happily
> > accepted it without a word of warning.



> > > We have Online Dynamic Server 7.24.  We are not in a position to
> > upgrade
> > > all of our applications for at least another year or two.

> > > I just found out that Informix no longer supports ver 7.24.  I found
> > it
> > > out by accident, Informix never notified us even though we have been
> > > paying them a fortune in yearly maintenance.

> > > Does anyone know of a third party company that provides hotline
> > support?
> > > We have been pretty lucky and have not needed support for some time,
> > but
> > > even one database corruption problem could bring us to our knees
> > pretty
> > > quickly.

> > > Thanks

> > > Sent via Deja.com http://www.deja.com/
> > > Before you buy.

> > Sent via Deja.com http://www.deja.com/
> > Before you buy.

_________________________________________________________________________
Get Your Private, Free E-mail from MSN Hotmail at http://www.hotmail.com.

Share information about yourself, create your own public profile at
http://profiles.msn.com.



Wed, 18 Jun 1902 08:00:00 GMT
 Support for Informix 7.24
Actually, I meant that it didn't make economic sense for a third party to offer
Informix support.  Hence he was unlikely to find one.  Sorry I didn't make that
clear.

And as for the knowledge etc...well, you really can't claim to do support
without access to the code, and to developers for the really obscure problems.

So I suspect our persistent friend is out of luck in terms of getting things
exactly his way.

greg

Quote:

> Ho Greg, I beg to differ.  It can and often
> does make economical sense to stay on an
> older platform.

> First, if the application was part of
> a buyout of another company, and the buying
> company had to support the application.

> Sure they could write a new application;
> however, the man hours it might take
> may not be cost effective for the length
> of time they expect the application to
> be used.

> Second...  Porting old code to newer versions
> may well be good for the programmers bank account
> it may not be good for the company, who now
> must hack the code (excuse me rewrite) to
> use the better tools that broke older tools.

> And as far as getting knowledge outside
> of Informix...

> just my cent and a haft




> >Subject: Re: Support for Informix 7.24
> >Date: Wed, 27 Sep 2000 19:48:47 -0500

> >No, I don't for a number of reasons.  It doesn't make economic sense, and
> >they would have to have access to a lot of knowledge and tools and code
> >that
> >isn't available outside Informix.  That said, wave enough money around, and
> >I'm sure somebody will claim to be able to do it.

> >Two years ago, 7.24 probably was current.  Today it isn't.  It's a fast
> >moving industry.

> >Nigel's recommendations seemed pretty sound to me.  In all probability,
> >7.31
> >should work fine.

> >greg


> > > I appreciate the replies and emails that I received on this.  I got lots
> > > of advice on upgrading now and lectures on why we shouldn't be using
> > > obsolete software and hardware.

> > > Believe me this is not my decision or under my control.  I wasn't really
> > > asking for lectures but for help.

> > > So once again - does anyone know of a consulting firm that would provide
> > > tech support for Informix products?

> > > For the record - we upgraded to 7.24 less than two years ago when
> > > Informix told us that this was the most current Y2K compliant version
> > > for our platform.  They never for a moment implied that it was not the
> > > latest version or that it would be unsupported within the next year and
> > > a half.  Also, they never notified us that it was going to become
> > > obsolete.  When we payed our $100,000 last year for support they happily
> > > accepted it without a word of warning.



> > > > We have Online Dynamic Server 7.24.  We are not in a position to
> > > upgrade
> > > > all of our applications for at least another year or two.

> > > > I just found out that Informix no longer supports ver 7.24.  I found
> > > it
> > > > out by accident, Informix never notified us even though we have been
> > > > paying them a fortune in yearly maintenance.

> > > > Does anyone know of a third party company that provides hotline
> > > support?
> > > > We have been pretty lucky and have not needed support for some time,
> > > but
> > > > even one database corruption problem could bring us to our knees
> > > pretty
> > > > quickly.

> > > > Thanks

> > > > Sent via Deja.com http://www.deja.com/
> > > > Before you buy.

> > > Sent via Deja.com http://www.deja.com/
> > > Before you buy.

> _________________________________________________________________________
> Get Your Private, Free E-mail from MSN Hotmail at http://www.hotmail.com.

> Share information about yourself, create your own public profile at
> http://profiles.msn.com.



Wed, 18 Jun 1902 08:00:00 GMT
 Support for Informix 7.24

I've seen you comment on the negative responses you got, but you
also received some constructive suggestions as well.

You have active maintenance.  Whether you plan to actually install it
or not, you should get IDS.2000 NOW while it's still free.  If I was in
your position, I'd order 7.31 immediately.  As soon as you get it,
order IDS.2000.  That way you have both version available to you at
your convenience.

I would also bring this to your account rep's attention and let him/her
know about your situation.  If they don't address it, then ask to
speak to the district sales manager.  Informix CAN and WILL work
with other vendors in helping them do ports or upgrades.  There's a
special program that is specifically targeted for 7.x to 9.x ports.

Someone else made another suggestion that might help you in the
short term as well--bring up your application on a test machine with
7.31, which will be supported at least until the end of next year.  
You're already in a situation where Informix won't support your
current version of the database (unless your maintenance
specifically says so)...is the application vendor supporting you?  
Either way, moving to 7.31 at least gives you Informix support on the
database side.

Regardless of what you do, I strongly recommend you contact your
Informix sales rep or SE.  I'm interested in which company you're
with, if you don't mind emailing me offline.

--Chuck



Subject:                Re: Support for Informix 7.24
Date sent:              Fri, 29 Sep 2000 01:27:36 GMT
Organization:           Deja.com - Before you buy.

Quote:
> Thank you all again for your well meaning and, occassionally helpful advice.

> I wish you all worked for a huge insurance company like mine that has to
> budget 6 months ahead of time for large expenses and then has to request
> approval from a committee that can take 6-12 months to approve expedentures
> of over $75,000.  Since we are talking more like over $1,000,000 (software
> and hardware) there is no way for me to speed up this process no matter what
> kind of a case I would make.

> I was simply trying to help my company avoid possible serious down time by
> finding a temporary solution (and yes I agree 2 years is much too long to be
> considered temporary).

> Again I didn't appreciate some of the insults that I received - some by
> private email, but I do appreciate the well intended advice.  Wish I could
> take it.

> Maybe I should find a job somewhere with less red tape.



> > We have Online Dynamic Server 7.24.  We are not in a position to upgrade
> > all of our applications for at least another year or two.

> > I just found out that Informix no longer supports ver 7.24.  I found it
> > out by accident, Informix never notified us even though we have been
> > paying them a fortune in yearly maintenance.

> > Does anyone know of a third party company that provides hotline support?
> > We have been pretty lucky and have not needed support for some time, but
> > even one database corruption problem could bring us to our knees pretty
> > quickly.

> > Thanks

> > Sent via Deja.com http://www.deja.com/
> > Before you buy.

> Sent via Deja.com http://www.deja.com/
> Before you buy.



Wed, 18 Jun 1902 08:00:00 GMT
 Support for Informix 7.24
Thank you all again for your well meaning and, occassionally helpful advice.

I wish you all worked for a huge insurance company like mine that has to
budget 6 months ahead of time for large expenses and then has to request
approval from a committee that can take 6-12 months to approve expedentures
of over $75,000.  Since we are talking more like over $1,000,000 (software
and hardware) there is no way for me to speed up this process no matter what
kind of a case I would make.

I was simply trying to help my company avoid possible serious down time by
finding a temporary solution (and yes I agree 2 years is much too long to be
considered temporary).

Again I didn't appreciate some of the insults that I received - some by
private email, but I do appreciate the well intended advice.  Wish I could
take it.

Maybe I should find a job somewhere with less red tape.


Quote:

> We have Online Dynamic Server 7.24.  We are not in a position to upgrade
> all of our applications for at least another year or two.

> I just found out that Informix no longer supports ver 7.24.  I found it
> out by accident, Informix never notified us even though we have been
> paying them a fortune in yearly maintenance.

> Does anyone know of a third party company that provides hotline support?
> We have been pretty lucky and have not needed support for some time, but
> even one database corruption problem could bring us to our knees pretty
> quickly.

> Thanks

> Sent via Deja.com http://www.deja.com/
> Before you buy.

Sent via Deja.com http://www.deja.com/
Before you buy.


Tue, 18 Mar 2003 09:27:36 GMT
 
 [ 18 post ]  Go to page: [1] [2]

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